Terms of service

Cancellation & Refund Policy

1. Event Catering (Weddings, Large Events, Staffed Services)

A 50% non-refundable deposit is required to secure your event date. Dates are not held without a deposit.

Because event catering requires advance sourcing, staffing coordination, and production scheduling, the following terms apply:

  • Cancellations 14+ days prior to the event: The 50% deposit remains non-refundable. Any additional payments made beyond the deposit will be refunded.

  • Cancellations within 13 days of the event: All payments are non-refundable.

  • Cancellations within 7 days of the event: Non-refundable. No credits or rebooking options will be offered.

Order Modifications

  • Guest count increases and upgrades are welcome, subject to availability.

  • Reductions in guest count or scope are not permitted within 7 days of the event.

2. Standard Orders (Boards, Boxes & Local Delivery)

All standard orders are made fresh and to order.

  • Cancellations 72+ hours before delivery: Eligible for a refund minus a 10% processing fee.

  • Cancellations within 48–72 hours of delivery: 50% refundable.

  • Cancellations within 48 hours of delivery: Non-refundable.

Once an order has been prepared or is out for delivery, it is non-refundable.

Delivery Policy

All deliveries must be scheduled in advance through the “Schedule Delivery” tab on our website.

A designated recipient must be available to receive the order at the agreed-upon delivery time. Due to the perishable nature of our products, we are unable to leave orders unattended unless prior arrangements have been made.

Deliveries within the downtown core of Seattle will be made to the building lobby or to a mutually agreed-upon location within the building. Deliveries outside of downtown Seattle will be made directly to the provided suite, office, or residential address.

We appreciate your cooperation in helping us ensure a smooth and timely delivery experience.

Return Policy

Thank you for supporting our small charcuterie business! Because we specialize in fresh, made-to-order food items, we are unable to accept returns or exchanges once an order has been delivered.

All charcuterie boards and boxes are prepared fresh for your specific order. Due to food safety regulations and the perishable nature of our products, returns are not permitted under any circumstances.

We are a local delivery-only business. We do not offer shipping at this time. Once your order has been delivered to the agreed-upon location, responsibility transfers to the customer.

If there is an issue with your order (such as a missing item or quality concern), please contact us within 24 hours of delivery. We are committed to customer satisfaction and will review concerns on a case-by-case basis.

Thank you for understanding and for supporting local!